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Alpina Luxury Chalets

Terms and Conditions / Privacy Policy

Terms and Conditions

Welcome to the AlpinaChalets.com website (hereinafter referred to as the "Website"). AlpinaChalets.com is an advertising website for a complex of guest houses for rent Alpina Chalets. The owner of the complex and this web site is Aton-681 Ltd., with BULSTAT BG204077761 and address for correspondence Sofia, 8 Srebrostruy Str. Each user of this website is obliged to read and comply with the general conditions for use of the services and information materials provided by the website. The creators, owners and contributors of the website are not liable for any damages resulting from the use or inability to use the website. The owner of this site and its administrators are not responsible for the materials published on the website, for their authenticity and completeness. You understand that the decisions you make cannot be motivated by the financial information, comments and analysis provided by the website. You may not claim any damages and / or lost profits for a decision you have made in response to information you read on this website. You may not use information (text and image) from this website without the express written permission of the website owners and / or administrators. The team of this website is not responsible for damages caused by viruses on software, hardware, telecommunications equipment; for loss of data resulting from materials or resources sought, downloaded or used in any way through the services provided.

Booking conditions

Dear guests,

To make a reservation for one of our four boutique houses in alpine style you need to prepay 50% of the amount of the offer prepared for you for the entire period of your stay.

To make a reservation for a promo package for a stay with us you need to prepay 100% of the price of the selected promo package.

To book a stay during the Easter, New Year and Christmas holidays, it is necessary to prepay 50% of the price of the stay, and the remaining 50% is prepaid no later than 30 days before the date of accommodation. In case of non-payment of the second half of the amount within this period, the prepaid amount is used as a penalty and the reservation is canceled without notice.

Cancellation policy

In case of non-appearance of guests, without prior notice for cancellation of the reservation, the amount prepaid by them is fully utilized as a penalty due to dropped employment, immediately before the scheduled date and time of accommodation.

In case the guests wish to cancel a reservation already made, they must notify their intentions at least seven days before the date of their accommodation. In this case, the amount prepaid by them will be used as a deposit for the next visit for a period not longer than six months from the date of cancellation of the reservation. This option is one-time for the reservation.

In case the guests wish to cancel a reservation already made less than seven days before the date of accommodation, half of the prepaid amount is used as a penalty, and the other half remains as a deposit for the next visit for a period not exceeding six months from the date of cancellation of the reservation. This option is one-time for the reservation.

Upon leaving the complex before the expiration of the period for which the reservation was made, guests must pay the full amount of the reservation, regardless of how many days are left in the complex.

Privacy Policy

In connection with the GDPR REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, aimed at ensuring greater protection of the personal data of every citizen of the European Union, we inform you that the personal data you provide us is only in order to process your inquiries. We protect your personal information and guarantee its confidentiality. By filling in the fields of the various contact forms on this site, you declare your consent to their collection, processing and use for the purpose of establishing contact. Your data is not used and processed for other purposes. Your data is processed and used only by the team working with this site and the business it represents. Your personal data is processed in accordance with current Bulgarian and European legislation. At any time, you can request information about what data is stored about you, its origin, its recipients, for what purpose it is stored, as well as the possibility of withdrawing your consent for a future period. You can contact us by email [email protected]

Cookies

This site uses cookies only for its proper functioning and reporting of anonymous statistics for its use by all users through the tools of Google Analytics. Cookies are not used to store your personal data from the contact form, inquiry form or others.